Terms & Conditions

  • Your use of Swastee’s service indicates your agreement to be bound by the "terms and conditions" contained herein.

  • 1. Swastee is an eco laundromat. We rent out our washing and drying machines to our customers. Swastee accepts no liability for special care items that should require special attention, including "dry clean only”, ”hand wash only”, and ”do not use heat" items. 

  • 2. The customer is responsible for the items put in the machines. Hence, the customer will be responsible for any laundry damage caused by the laundering process (including damage due to shrinkage, fading, or tears).

  • 3. For drop-off service;

    • 3.1 Swastee has no obligation to do the spotting process including checking stains and/or laundry labels of each item. We help the customer to do the normal laundry process in the machine.

    • 3.2 Swastee’s staff is happy to assist, to the best of our knowledge and capability, but the customer is responsible for sorting out the items that are eligible for washing and drying in the machines. 

    • 3.3 The customer may instruct the staff to do certain treatments on certain items, yet Swastee holds no responsibility for your laundry items' color transferring, shrinking, fading, or otherwise becoming altered or worn out by the instructed wash and dry process, even if it is deviating from the laundry labels.

  • 4. Swastee reserves the right to refuse to clean any item. If the customer insists, we hold no responsibility for the outcome.

  • 5. Swastee does not guarantee the removal of all stains or non-cleanable clothes.

  • 6. Swastee is not responsible for loss of or damage to any personal items left in the clothing or laundry bags such as money, jewelry, or any other item. There will always be the possibility of zipper issues when following normal cleaning procedures, and Swastee does not accept any liability for such issues. 

  • 7. Any lost items must be reported within 2 days. Swastee makes its best reasonable effort to track every item that we process and will review all lost item claims on a case-by-case basis.

  • 8. In the rare instance that your items are lost or damaged by Swastee because the staff failed to follow the instructions;

    • 8.1 Swastee will do a thorough investigation of the case within a week timeframe.  

    • 8.2 Based on the investigation result, Swastee may issue you a refund and/or credit for the value of that item after taking into account the average life of the item, depreciation for the age of the item, and the current replacement costs.

    • 8.3 If the customer is unable to document the age of an item, the customer can attest to the age but Swastee, in its sole discretion, may limit the minimum age of any item to one year.

    • 8.4 If no current replacement price is available [e.g. because the item is no longer available in stores], Swastee may use the replacement cost of a comparable item currently available.

    • 8.5 Not withstanding the foregoing, the maximum reimbursement for each individual item is an amount equivalent to 2 times the amount charged for cleaning.

  • 9. Swastee shall not be liable for any damage to the laundry caused by moths, or other insects or any loss, damage, or delay due to fire, flood, Act of God, civil war, commotion, or to any cause beyond the control of Swastee.

  • 10. Swastee is not responsible for any laundry that is not claimed within 7 days.

Privacy Policy

At Swastee Eco Laundry, we take your privacy seriously. Please read this Privacy Policy to learn how we treat your data. By using or accessing our Services in any manner, you acknowledge that you accept the practices and policies outlined below, and you now consent that we will collect, use and share your information as described in this Privacy Policy.

This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Services. “Personal Data” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules or regulations. This Privacy Policy does not cover the practices of companies we don’t own or control or people we don’t manage.



Category of Personal Data

- Profile or contact data

- Web analytics

- Social Network data

- Geolocation data

- Other Identifying Information that You Voluntarily Choose to Provide

Examples of Personal Data

- First and last name

- Email

- Phone number

- Pick-up or Delivery address

- IP address

- Web page interactions

- Referring webpage/source through which you accessed the Services 

- Statistics associated with the interaction between device or browser and the Service

- Identifying information in text messages, emails or letters you send us

Categories of Third Parties

- Service Providers

- Advertising Partners (such as Google and Facebook)

- Parties You Authorize, Access or Authenticate

1.2 We collect Personal Data about you from the following categories of sources:

- When you provide such information directly to us.

- When you place an order for the Cleaning Services, we collect payment data, depending on the form of payment you choose.

- When you send in your garments or other items for the Cleaning Services, we may collect information on such items, including type, service requested, weight etc.

- When you voluntarily provide information in text messages or in free-form text boxes through the Services or through responses to surveys or questionnaires.

- When you send us an email or otherwise contact us.

- Through Cookies 

Third Parties

Advertising Partners

We receive information about you from some of our vendors who assist us with marketing or promotional services for the Rinse Services related to how you interact with our websites, applications, products, Services, advertisements or communications.

Social Networks

If you provide your social network account credentials to us or otherwise sign in to the Services through a third-party site or service, some content and/or information in those accounts may be transmitted into your account with us.


Providing, Customizing and Improving

- Processing orders or other transactions; billing

- Providing you with the Cleaning Services, or other products, services or information you request

- Providing support and assistance for the Services

- Personalizing the Services, website content and communications based on your preferences

- Doing fraud protection, security and debugging


- Marketing and selling the Services

- Providing you with customized offers or promotions that we think might be interested to you

Corresponding with You

- Responding to correspondence that we receive from you, contacting you when necessary or requested, and sending you information about Rinse or the Services

- Sending emails and other communications according to your preferences or that display content that we think will interest you

- Meeting Legal Requirements and Enforcing Legal Terms

- Fulfilling our legal obligations under applicable law, regulation, court order or other legal process, such as preventing, detecting and investigating security incidents and potentially illegal or prohibited activities


The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs and JavaScript (collectively, “Cookies”) to enable our servers to recognize your web browser, tell us how and when you visit and use our Services, analyze trends, learn about our user base and operate and improve our Services. Cookies are small pieces of data– usually text files – placed on your computer, tablet, phone or similar device when you use that device to access our Services. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s). Please note that because of our use of Cookies, the Services do not support “Do Not Track” requests sent from a browser at this time.

We use the following types of Cookies:

Essential Cookies

Essential Cookies are required for providing you with features or services that you have requested. For example, certain Cookies enable you to log into secure areas of our Services. Disabling these Cookies may make certain features and services unavailable.

Functional Cookies. Functional Cookies are used to record your choices and settings regarding our Services, maintain your preferences over time and recognize you when you return to our Services. These Cookies help us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Performance/Analytical Cookies

Performance/Analytical Cookies allow us to understand how visitors use our Services. They do this by collecting information about the number of visitors to the Services, what pages visitors view on our Services and how long visitors are viewing pages on the Services. Performance/Analytical Cookies also help us measure the performance of our advertising campaigns in order to help us improve our campaigns and the Services’ content for those who engage with our advertising. For example, Google Inc. (“Google”) uses cookies in connection with its Google Analytics services. Google’s ability to use and share information collected by Google Analytics about your visits to the Services is subject to the Google Analytics Terms of Use and the Google Privacy Policy. 

Marketing/Advertising Cookies

Marketing/Advertising Cookies collect data about your online activity and identify your interests so that we can provide advertising that we believe is relevant to you.

You can decide whether or not to accept Cookies through your internet browser’s settings.


We do not knowingly collect or solicit Personal Data about children under 16 years of age; if you are a child under the age of 16, please do not attempt to register for or otherwise use the Services or send us any Personal Data. If we learn we have collected Personal Data from a child under 16 years of age, we will delete that information as quickly as possible. If you believe that a child under 16 years of age may have provided Personal Data to us, please contact us at swasteelaundry.com.


You have the right to request that we delete the Personal Data that we have collected about you. 


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.


By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.


We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.